This case study provides insights into a successful implementation of Salesforce. We look forward to your feedback.
An online medical services provider believed that their prior experience with Salesforce at a previous organization would enable them to implement the platform independently across their enterprise.
Despite their confidence, the company faced significant challenges during the implementation process. Over the course of one year and with an investment of $1 million, they encountered numerous failures. The project involved various in-house and offshore resources, but ultimately, the implementation was deemed
unsuccessful and was completely abandoned.
Recognizing the need for expert guidance, the organization engaged PS Solutions to provide a comprehensive architectural framework and the necessary resources for a successful restart. Our team conducted a thorough assessment of the existing situation and developed a tailored implementation strategy.
Within a few months, PS Solutions successfully delivered the first phase of the Salesforce implementation. The new approach not only addressed the previous shortcomings but also laid a solid foundation for future phases. The client was able to leverage the platform effectively, enhancing their operational efficiency and overall service delivery.
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